As the parent has paid by card the correct process is that they are refunded back onto the card they paid originally with.
We will need someone in the school to check that the refund is valid and then to contact the Public Access Team by email at csteamleader@suffolk.gov.uk providing the following information:
- Receipt No: (If Known)
- Date of Payment:
- Time of Payment:
- Amount of Payment:
- Child’s Full Name:
- School Name:
- Payee Name:
- Contact Details of Payee:
Once this information is received the team will process the refund.